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FAQ's
Do I need an appointment to use the CareStation?
No. The OnMed CareStation® is designed for walk-in care, so no appointment is required. If the CareStation is in use, the average wait time is typically 15-20 minutes.
Do I need insurance to use the OnMed CareStation®?
No. Anyone can use the CareStation. If you have insurance, please bring your card for verification.
How long are exams in the CareStation?
Typically 20 minutes, including exam and consultation.
Which languages are supported in the CareStation?
OnMed accommodates patients in English, Spanish, and more than 240 other languages through its audio translation service.
Do I need to bring an ID to my appointment with the CareStation?
Yes. Please bring a valid photo ID and your health plan Member ID card if applicable.
Can OnMed providers write prescriptions?
Yes. Our licensed clinicians can prescribe medications when medically appropriate. Prescriptions are sent electronically to a pharmacy of your choice.
Are all examinations private and how long do you keep my personal data?
Yes, all exams are private. OnMed follows HIPAA regulations, securely storing personal data for 10 years. Once a visit begins, the door locks and the glass automatically fogs, preventing visibility into the unit.

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