Telehealth and on-site care solve for different things. Telehealth is fundamentally a communication tool: it connects an employee to a licensed clinician over video, which is valuable for triage and behavioral health check-ins, but it cannot capture vitals, perform a physical exam, or use a stethoscope. Telehealth has consistently accounted for only 4-6% of total outpatient visits nationally despite years of employer availability.
There's also a connectivity dimension employers frequently overlook: 1 in 5 Americans lack access to viable broadband for telehealth, meaning the populations who most need care are often unreachable by a purely video-based benefit, particularly at rural or semi-rural worksites.
On-site care, as delivered through the OnMed CareStation™, keeps the live-clinician model but adds integrated diagnostic tools and operates on dual broadband and satellite connectivity specifically to reach the populations traditional telehealth cannot. 86% of CareStation visits are resolved on-site without a specialist referral, a rate telehealth alone does not achieve because it structurally cannot examine the patient it's speaking with.
No. Telehealth typically refers to virtual healthcare visits. Hybrid care combines virtual clinical expertise with additional in-person assessment capabilities and integrated diagnostic tools that support more comprehensive clinical evaluations. Diagnostic tools enable clinicians to gather additional clinical information that supports a more comprehensive assessment.
Telehealth connects a patient to a clinician without a physical exam, so conditions needing a hands-on assessment often still require a separate in-person follow-up, which is part of why telehealth has stayed at only 4-6% of total outpatient visits nationally despite years of employer availability.
1 in 5 Americans lack access to viable broadband for telehealth, meaning telehealth-only benefits structurally cannot reach a meaningful share of the population, particularly at rural and semi-rural worksites.
Every term here points to the same gap in healthcare access. See how the CareStation closes it.
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