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Rural Health Excellence in Action: What CMS Cited as a National Model

AUBURN UNIVERSITY CASE STUDY

See how one rural Alabama community got same-day care without building a clinic.

Quote graphic reading "This OnMed CareStation® is literally saving lives"

In LaFayette, Alabama, the math on healthcare had stopped working. Two primary care physicians served the entire town, both nearing retirement. No urgent care facility. No local pediatric services. Maternal health resources so limited the firehouse was filling gaps it was never built for. Nearly half of households living on $30,000 a year or less, and the nearest real options 30 to 45 minutes away.

This isn't a failure of effort. It's a failure of access, and it's exactly the gap the Rural Health Transformation Program (RHTP) was created to close. CMS has already pointed to one deployment as proof the model works.

Quick answer: A three-year OnMed CareStation® deployment in LaFayette, Alabama, resolved care for the majority of patients on-site, reached 76% of the town's population, and cut emergency room and urgent care use by 67%. CMS later cited the deployment in the RHTP Notice of Funding Opportunity as a model for the program's sustainable access goal.

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Why Traditional Fixes Don't Close This Gap

Rural communities have tried the standard playbook. Recruiting physicians to towns of 2,700 people is a multi-year effort with no guarantee of success. Building a new clinic takes capital and years most communities don't have.

Telehealth alone helps with a phone screen but can't run a comprehensive exam, and standalone kiosks skip the clinician entirely.

In many rural communities, broadband limitations create an additional barrier to accessing virtual care. With nearly 70 million people lacking adequate internet access, healthcare organizations increasingly rely on satellite-based connectivity solutions where traditional infrastructure is inconsistent. But connectivity alone doesn't solve the challenge of delivering comprehensive care where the patient actually is, in a single visit.

That's the gap RHTP funding is designed to close, and it's why speed and resolution, not just presence, are the metrics that matter to the states and health systems deploying it.

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Meet the OnMed CareStation®

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Auburn University's Rural Health Initiative partnered with OnMed to place a CareStation inside the Chambers County Community Health and Wellness Center. The OnMed CareStation® is built around the same standard that made this deployment work everywhere else it's been placed.

It's an 8' × 10' “Clinic-in-a-Box” that brings clinic-grade, clinician-led care supported by diagnostic tools directly into communities.

  • Private, walk-in Clinic-in-a-Box with diagnostic tools
  • Connect with a live clinician in seconds on a 55″ screen
  • Easy installation, requiring only a power outlet
  • Includes both broadband and satellite connectivity, ensuring access in any ZIP code
  • More than 86% of conditions are resolved on-site
  • Reduces ER strain and closes primary care gaps
  • Fully operational within 45 days

Unlike traditional telehealth kiosks, the CareStation combines live virtual care with on-site diagnostic tools, eliminating long travel times and the need for permanent facilities while delivering a higher standard of reliable, resolved care.

Designed as a community-based healthcare hub, the CareStation supports and augments providers, pharmacies, and health systems, without competing with them.

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The Results: Three Years of Data, Not a Pilot

From March 2023 through February 2026, the LaFayette deployment produced:

  • 3,877 total patient visits
  • 76% of LaFayette's entire population has used the CareStation
  • 39% repeat visit rate, a sign people trusted it enough to come back
  • 4.97/5 average patient satisfaction score
  • 67% emergency room and urgent care diversion rate in 2025
  • 42% of visits included an e-prescription, resolving the need for care in a single stop
  • $1,175,850 in estimated reclaimed patient and town productivity to date
  • $4,734,123 in potential annual savings at full CareStation capacity

Behind every number is someone who didn't lose a day of work, drive 45 minutes each way, or skip care altogether because the nearest option was out of reach.

Reaching three-quarters of a town's population wasn't a technology outcome. It came from trusted community partnerships, Auburn University's ongoing involvement, Extension programming, and steady community outreach and word-of-mouth adoption, the same groundwork states and health systems should plan for wherever a CareStation is deployed.

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What It Meant on the Ground

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“When we first started this project we of course wanted to help increase the health of our citizens,” said Rachel Snoddy, Chambers County Extension Coordinator. “We wanted to meet a need, increase the healthcare access here in LaFayette and Chambers County as a whole. And we've done that.”

Jim Doody, Chief of Fire and EMS for the City of LaFayette, put it even more simply: “I would love to see a CareStation in every community across the United States, especially in rural communities where the need is really great.”

Hollie C. Cost, Ph.D., Auburn University's Asst. VP of University Outreach & Public Service, has seen the impact firsthand: “Over 98% walk out and say their needs were met. OnMed has been hands down the best partner that I've ever worked with. This OnMed CareStation is literally saving lives.” Watch her full testimonial.

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Why CMS Cited This Model in the RHTP NOFO

LaFayette is the blueprint Auburn is now scaling to other rural communities. CMS cited this exact deployment as a model in the RHTP Notice of Funding Opportunity, under the Appendix's “Rural health regional excellence initiative” example within the “Sustainable access” goal. Virginia and Nebraska have already named OnMed directly in their own RHTP applications, and CareStations are active in seven states and Puerto Rico today.

The LaFayette deployment demonstrates how the CareStation can align with RHTP's objectives around sustainable rural healthcare access.


Read how the OnMed CareStation® is gaining momentum as states deploy RHTP funding.

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A Proven Model for RHTP Investment

LaFayette offers states and health systems evaluating RHTP dollars a rare thing: three years of real utilization data, real cost savings, and a model CMS has already validated in writing.

Read the full LaFayette case study → to see exactly how the deployment came together, or explore the Rural Health Transformation Program solution to see how it fits your state's funding timeline.

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Frequently Asked Questions

What is the OnMed CareStation®?

The OnMed CareStation® is an 8-by-10-foot "Clinic-in-a-Box" that connects patients in real time with licensed clinicians and integrated diagnostic tools through a fully integrated device and human platform. Patients can walk in and receive a diagnosis, treatment plan, and e-prescription, often without an appointment or waiting room. Unlike traditional telehealth, the CareStation combines virtual care with diagnostic tools, real-time scans, and vital sign monitoring to support comprehensive clinical evaluations where care is needed most. See how a CareStation visit works.

What is the Rural Health Transformation Program (RHTP)?

The Rural Health Transformation Program (RHTP) is a CMS initiative investing $50 billion over five years to expand healthcare access, strengthen healthcare infrastructure, address workforce shortages, and improve health outcomes in rural communities. It is one of the most significant federal investments in rural healthcare in a generation. The program is structured around five priorities: preventive care and chronic disease management, sustainable access infrastructure, workforce development, innovative care models, and technology-enabled diagnostics. CMS cited the OnMed CareStation® in the RHTP Notice of Funding Opportunity (NOFO) as a Rural Health Regional Excellence Initiative example demonstrating how innovation can expand access to care. Read how to turn RHTP funding into rural healthcare access.

Why can’t telehealth alone meet RHTP’s rural health goals?

Telehealth connects a patient to a clinician without a physical exam, so conditions that need a hands-on assessment often still require an in-person follow-up—one study found this happens after 6.2% of video visits, compared to 1.3% of in-person visits.

Was OnMed cited in the RHTP Notice of Funding Opportunity?

Yes. CMS cited OnMed’s Alabama deployment through the Auburn Rural Health Initiative as a model in the RHTP NOFO, under the “Rural health regional excellence initiative” example within the “Sustainable access” goal. Read how states are deploying RHTP funding with the CareStation.

How fast can a CareStation be deployed under an RHTP grant?

The CareStation is operational in as little as 45 days from contract signing, requiring only a power outlet and broadband or satellite connectivity—no construction or permits.

Still have questions?

Reach out to our team directly.

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